We’re sorry to hear that! If something’s not quite right with your order.. If you receive a damaged, faulty or are missing an item from your order, please reach out to our Customer Care team within a reasonable timeframe from delivery. Include the fo
Once your order has been processed, we’re unable to make any changes. This includes changes to items, shipping addresses, payment methods or names. Please double-check all billing and shipping details before placing your order. If you need to change
Once your order has been processed, we’re unable to make any changes to items, shipping addresses, or names. Our dispatch team works quickly to get your order out as soon as possible, so please double-check all items in your cart are correct before p
If your order hasn’t shipped yet, we may be able to cancel it, but this isn’t guaranteed as our dispatch team works quickly. If you'd like to request a cancellation, please contact us here as soon as possible and we’ll do our best to help. In the eve
Your order number can be found in the confirmation email we sent to you right after you placed your order - it begins with TM followed by a series of numbers (e.g. #TM123456). If you can’t find the email, be sure to check your spam or junk folder jus
Order confirmations and Shipping confirmations are sent via email and can be found by searching: 'Your Tiger Mist order confirmation'. The email may have landed in spam or junk. If so, be sure to mark us as safe to receive for any future purchases. C
We’re so sorry if something’s not right with your order!. If you receive a faulty or damaged item (a 'Deficient Product'), please contact us here with a description of the issue, photo of the issue and your order number as soon as possible. Once conf
Stock unavailability: If an item you ordered was unavailable at the time of packing and we were unable to fulfil it, we will issue a refund for this item. If you have only 1 item in your order, the entire order will be cancelled and a full refund (in
If your order includes both pre-order and in-stock items, the available items will be shipped immediately, and the pre-order will be shipped in a separate parcel once it becomes available. Please note: we’re unable to provide exact shipping dates bey
If your order includes multiple items, they may be dispatched from different warehouse locations based on availability. In such cases, your order will be split into separate shipments, each with its own tracking number. You’ll receive a notification