ORDER ASSISTANCE
Have questions about your order? From changes to confirmations, this section has everything you need to stay on top of your new purchase.
I have an issue with my order, what should I do?
We’re sorry to hear that! If something’s not quite right with your order.. If you receive a damaged, faulty or are missing an item from your order, please reach out to our Customer Care team within a reasonable timeframe from delivery. Include the fo
Can I change my shipping address after I completed my purchase?
You can now make quick changes including changing your shipping address to your order for 15 minutes after completing checkout. You can do so on the order confirmation page after completing checkout, or via a link on your confirmation email where it
Can I change items in my order after I completed my purchase?
Once you have checked out/placed this order, you have the option to edit your order for up to 15 minutes. You can add or remove items from your order. Once the 15 minutes has elapsed, no further edits are able to be made. If you have made a mistake w
Can I cancel my order?
If your order hasn’t shipped yet, we may be able to cancel it, but this isn’t guaranteed as our dispatch team works extremely quickly. If you'd like to request a cancellation, please contact us here as soon as possible and we’ll do our best to help.
Where can I find my order number?
Your order number can be found in the confirmation email we sent to you right after you placed your order - it begins with TM followed by a series of numbers (e.g. #TM123456). If you can’t find the email, be sure to check your spam or junk folder jus
Why didn't I receive an order confirmation?
Order confirmations and Shipping confirmations are sent via email and can be found by searching: 'Your Tiger Mist order confirmation'. The email may have landed in spam or junk. If so, be sure to mark us as safe to receive for any future purchases. C
What should I do if I receive a faulty or damaged item?
We’re so sorry if something’s not right with your order!. If you receive a faulty or damaged item (a 'Deficient Product'), please contact us here with a description of the issue, photo of the issue and your order number as soon as possible. Once conf
Why was my order cancelled?
Stock unavailability: If an item you ordered was unavailable at the time of packing and we were unable to fulfil it, we will issue a refund for this item. If you have only 1 item in your order, the entire order will be cancelled and a full refund (in
When can I expect my pre-order to ship?
If your order includes both pre-order and in-stock items, the available items will be shipped immediately, and the pre-order will be shipped in a separate parcel once it becomes available. Please note: we’re unable to provide exact shipping dates bey
What if I only received part of my package?
If your order includes multiple items, they may be dispatched from different warehouse locations based on availability. In such cases, your order will be split into separate shipments, each with its own tracking number. You’ll receive a notification
Can I edit my order?
You can now make quick changes to your order for 15 minutes after completing checkout. Once you have completed your purchase, at the order confirmation page at checkout or using the 'You can edit your order here' button on your order confirmation ema
Can I upgrade my shipping?
Yes ~ you can now upgrade your shipping method after placing your order for up to 15 minutes using our new order editing feature!. You can do so on the order confirmation page after completing checkout, or via a link on your confirmation email where