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SHIPPING & TRACKING

Where do you ship to?

We’re excited to share Tiger Mist with customers around the world!. USA, Canada & Puerto Rico: Click here for delivery timeframes and costs. Australia, NZ, UK, Europe, Asia & many more countries:. Head to this Shipping Page and use the dropdown under

When will my order be shipped?

We aim to ship all orders placed before 12pm AEDT on the same day. Orders placed after 12pm, on weekends, or on public holidays will be processed the next business day where possible. Please note: during sale events, promotional periods, or public ho

When will I receive my order?

We do our best to ship all orders placed before 12pm AEDT on the same business day. Orders placed after 12pm AEDT, or on weekends or public holidays, will be dispatched the next business day where possible. They will then follow the below shipping ti

What are the duties & taxes for international shipping?

USA: We are now shipping from our US warehouse, so no more duties or taxes are required for any US order! Australia:For any orders in Australia, we ship from our Australian warehouse. This means no additional fees required to be paid on delivery. New

What if my order tracking shows it is in customs hold?

Estimated delivery times do not include customs delays or holds. If your tracking shows that your order is being held in customs, it usually means the shipping carrier is awaiting clearance or payment of duties and taxes. We recommend reaching out to

Why is my tracking showing a delivery estimate outside of the shipping timeframes advertised?

Once your order has been handed over to the shipping carrier, any delivery estimates shown in the tracking are based on their current processing and transit times which may differ from the timeframes we advertise at checkout. Delays can sometimes occ

Why hasn't my tracking updated?

Tracking updates can sometimes be delayed, especially during busy periods or while the parcel is in transit between facilities on its way to you!. Please note, it’s also common for international shipments to go a few days without scans while clearing

Why does my tracking state 'Returned to Sender'?

Unsuccessful delivery address or incomplete delivery address was provided at checkout and the courier cannot delivery your parcel to the address. Unsuccessful delivery as the courier was unable to find a safe place to leave your order. Payment of imp

Where is my order being shipped from?

For orders going to USA, Canada & Puerto Rico:. We ship from our USA warehouse. For orders going to Australia, NZ, UK, Europe, Asia & everywhere else:. We ship from our Australian warehouse.